Rethabile Molai

Industrial Engineer / Business Analyst

Contact

Email: rethabile.molai@gmail.com

A dynamic and data-driven industrial engineer with a passion for leveraging analytics to drive business decisions and optimize processes.

December 2023 – Present

Monitored integration between legacy software and control tower, achieving a 98% resolution rate for client issues.
Reduced response time for support requests by 20% through streamlined communication and proactive monitoring.
Liaised between technical teams and clients, resulting in a 4.5/5 average customer satisfaction rating.
Improved system reliability and customer satisfaction, increasing support resource accessibility by 30%.
Conducted software update tests and end-user training, reducing recurring support requests by 25%.

December 2022 – December 2023

Led project to optimize outbound operations at ArcelorMittal.
Collaborated on requirements and effective product implementation strategies.
Oversaw seamless integration into existing logistics, minimizing disruptions.
Directed efficient and cost-effective outbound logistics planning and execution.

September 2020 – December 2021

Applied Kaizen methodology for continuous improvement with a cross-functional team.
Increased productivity by 5% through OEE analysis on a profile cutter.
Redesigned floor layout, improving overall productivity by 10% while reducing manpower.

University of Pretoria, Pretoria